Resend Communication via API

Send reminder again, because a customer has not received the reminder.

For the technical implementation, a CustomTrigger should be used. This means that you know via our webhooks which letters (email, letter, SMS) have been sent.

An event must be sent from your client system to receeve with the letter to be resent as an additional data field in the meta data of the claim. The API call is:

POST /v1/{clientId}/execute_custom_triggers

"Execute custom triggers that can be configured in Reactions."

Afterwards include the event in a "Reaction" Therefore go to Reactions:

1. Add a reaction
2. select "Custom trigger"
3. Give it a name
4. Select the communication that should be resent OR enter a path that should be executed

Find out further information here: Reactions