Skip to main content

Concepts

Our Collections Platform has the following principles.

  • Automate everything while keeping the human touch to the customer experience.
  • Leverage data to optimise performance through messaging and financial models.
  • Embrace simplicity. Do one thing and do it well.

Process Overview​

Platform Flow

1. Account Upload​

Once you refer accounts via SFTP, we automatically start communicating with your customers. We recommend you to keep us updated with balance changes via Transaction Upload.

2. Messaging Intelligence​

Your collection performance improves over time as we learn about your customers and fine-tune our collection strategy. Compliance is built-in from the first communication to every follow up.

3. Customer Payments​

We accept Debit Card and Direct Debit as allowed per region regulatory requirements. Payment security is built-in with PCI certification from Stripe, our global payment partner.

4. Payment Reports​

As we collect payments, we provide Payment Reports on a daily basis. This is useful in case you need to reactivate your customer accounts as soon as they have made a payment to us.

5. Daily Payout​

As we collect payments, we also transfer the total amount into your nominated bank account on a daily basis. This is useful to reduce risks of potential end of month delays.

6. Payout Reports​

Once we have initiated a Payout into your nominated bank account, we provide Payout Reports. This is useful if you need to process financial reconciliation on a daily basis. This information is also attached to your monthly invoice.