How the Backoffice App is Structured

The Backoffice Application is broken down into the following parts:

Section	Description
Dashboard	Here the core KPI’s that are important to collections operation are shown. The key drivers are extended by some operational KPI for day-to-day-operations.
AI	This is where the AI and its value are displayed.
Strategy	This is where to build and work with the collections strategy. You'll find the reactions here as well. This feature will allow you to configure a reaction to any event in the system, like for example, sending a thank you email.
Content	This is where you manage the content for communication like Landing Pages, Emails, SMS, Letter, Social Media Messengers etc.
Asset Manager	This page includes all the outsourced claims to partners (DCA) based on the segmentation of the claim as per the strategy.
Accounts (Agents)	This is where agents in the call center will spend their time. Or someone who works the legal process. It’s the “human” part of the collections process.