Account Activity Reports

Throughout the day, many activities related to your customers' accounts happen. These activities are recorded in the Account Activity Report. The Account Activity Report is a chronological list of all activities that have occurred from 00:00am UTC to 11:59:59pm UTC on the previous day.

Filename convention YYYY-MM-DD.csv

Header	Format	Description
CustomerRef	String	Same value as you have provided in the Account Upload which represents the customer in your system.
AccountRef	String	Same value as you have provided in the Account Upload which represents the account in your system.
Reason	Constant, e.g. (Settled)	Set of reasons describing what happened for this particular account.
Date	String date formatted as YYYY-MM-DD	Date when the activity was recorded by InDebted

Reasons

Reason	Description
AutoRecalled	Account auto recalled due to your configuration.
BankruptcyDetected	Resulted of automatic scrub (only available in some regions).
ChargebackReceivedThroughClient	When you reported a chargeback to one of your customer's account on Transaction Upload.
ChargedByClient	When you reported a charge to one of your customer's account on Transaction Upload.
ClosedDueToStatuteOfLimitations	When account gets closed due to statute of limitations (only available in some regions).
CompensatedByClient	When you reported a compensation to one of your customer's account on Transaction Upload.
DeceasedScrubDetected	Resulted of automatic scrub (only available in some regions).
EscalationBankrupt	Customer reported as bankrupt to our customer service.
EscalationDeceased	Customer reported as deceased to our customer service.
EscalationIncarcerated	Customer reported as incarcerated to our customer service.
EscalationSelfHarm	Customer reported as risk of self harm to our customer service.
InstalmentPaymentReceived	When customer's account is under a Payment Plan and receive one instalment payment.
PaymentPlanDiscountReceived	If you had a settlement campaign on and your customer finishes a Payment Plan honouring all Terms and Conditions.
PaymentReceived	When InDebted receives a Payment in Full from your customer.
PaymentReceivedThroughClient	When you reported a payment to one of your customer's account on Transaction Upload.
PaymentReceivedWithDiscount	If you had a settlement campaign on and the customer made a payment in full.
Recalled	Recalled triggered from you on Account Recall.
RecalledReopened	Recalled account reopened by you through Account Upload.
ServiceMemberDetected	Resulted of automatic scrub (only available in some regions).
Settled	Account Settled as result of balance reaching zero as result of PaymentReceived, InstalmentPaymentReceived, PaymentReceivedThroughClient, etc.
SettledReopened	A previously Settled account that had the balance back over zero.