Refund Reports

As we process refunds and disputes of your customer payments, we transfer the total amount from your nominated bank account on a daily basis between 11:00 am and 5:00 pm UTC. As such, we provide Refund Reports with a breakdown of all customer refunds within your daily payout. This is useful if you need to process financial reconciliation on a daily basis.

Filename convention: YYYY-MM-DD-Refunds.csv

Header	Format	Description
RefundAmount	Integer representing a monetary value in cents, e.g. 100 means $1.00	Payment amount applied to the corresponding account. Amounts shown are negative.
RefundType	String	The type of refund, either "Dispute" for lost disputes, or "Refund" for all other refunds.
RefundReason	String	The reason for the refund e.g. "Fraudulent" or "Duplicate".
RefundDate	String date formatted as YYYY-MM-DD	The date the refund was processed.
PaymentID	String	InDebted Payment ID.
PayoutID	String	InDebted Payout ID.
StatementOfWorkID	String	Statement of Work ID associated with the account.
StatementOfWorkName	String	Statement of Work name associated with the account.
AccountRef	String	Same value as you have provided in the Account Upload which represents the account in your system.
CustomerRef	String	Same value as you have provided in the Account Upload which represents the customer in your system.
Amount	Integer representing a monetary value in cents, e.g. 100 means $1.00	Payment amount applied to the corresponding account.
PaymentDate	String date formatted as YYYY-MM-DD	Date when the customer payment funds have been cleared in our bank account.
PayoutDate	String date formatted as YYYY-MM-DD	Date when we have initiated the payout into your nominated bank account.

Reasons

Refunded transactions processed by InDebted can be separated into refunds and disputes. Refunds are those transactions that have been manually refunded by InDebted, while disputes are initiated by a customer through their payment provider (e.g. their bank).

Refund Type	Reason	Description
Refund	Dispute	The customer disputes the validity of the transaction.
Refund	Fraudulent	A fraudulent payment was made using the customer's details.
Refund	Requested by customer	The customer's card was used fraudulently.
Refund	Other	A refund was requested for a different reason.
Dispute	Fraudulent	A fraudulent payment was made using the customer's details.
Dispute	Product not received	The customer did not receive the product or service that was paid for.
Dispute	Product unacceptable	The product or service received was not of an acceptable standard.
Dispute	Duplicate	The payment was processed twice in error.
Dispute	Credit not processed	The card network experienced issues processing the transaction.
Dispute	General	The card network experienced issues processing the transaction.
Dispute	Subscription cancelled	A recurring payment was cancelled.
Dispute	Unrecognized	The cardholder did not recognize the transaction.