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Refund Reports

As we process refunds and disputes of your customer payments, we transfer the total amount from your nominated bank account on a daily basis between 11:00 am and 5:00 pm UTC. As such, we provide Refund Reports with a breakdown of all customer refunds within your daily payout. This is useful if you need to process financial reconciliation on a daily basis.

info

Filename convention: YYYY-MM-DD-Refunds.csv

HeaderFormatDescription
RefundAmountInteger representing a monetary value in cents, e.g. 100 means $1.00Payment amount applied to the corresponding account. Amounts shown are negative.
RefundTypeStringThe type of refund, either "Dispute" for lost disputes, or "Refund" for all other refunds.
RefundReasonStringThe reason for the refund e.g. "Fraudulent" or "Duplicate".
RefundDateString date formatted as YYYY-MM-DDThe date the refund was processed.
PaymentIDStringInDebted Payment ID.
PayoutIDStringInDebted Payout ID.
StatementOfWorkIDStringStatement of Work ID associated with the account.
StatementOfWorkNameStringStatement of Work name associated with the account.
AccountRefStringSame value as you have provided in the Account Upload which represents the account in your system.
CustomerRefStringSame value as you have provided in the Account Upload which represents the customer in your system.
AmountInteger representing a monetary value in cents, e.g. 100 means $1.00Payment amount applied to the corresponding account.
PaymentDateString date formatted as YYYY-MM-DDDate when the customer payment funds have been cleared in our bank account.
PayoutDateString date formatted as YYYY-MM-DDDate when we have initiated the payout into your nominated bank account.

Reasons

Refunded transactions processed by InDebted can be separated into refunds and disputes. Refunds are those transactions that have been manually refunded by InDebted, while disputes are initiated by a customer through their payment provider (e.g. their bank).

Refund TypeReasonDescription
RefundDisputeThe customer disputes the validity of the transaction.
RefundFraudulentA fraudulent payment was made using the customer's details.
RefundRequested by customerThe customer's card was used fraudulently.
RefundOtherA refund was requested for a different reason.
DisputeFraudulentA fraudulent payment was made using the customer's details.
DisputeProduct not receivedThe customer did not receive the product or service that was paid for.
DisputeProduct unacceptableThe product or service received was not of an acceptable standard.
DisputeDuplicateThe payment was processed twice in error.
DisputeCredit not processedThe card network experienced issues processing the transaction.
DisputeGeneralThe card network experienced issues processing the transaction.
DisputeSubscription cancelledA recurring payment was cancelled.
DisputeUnrecognizedThe cardholder did not recognize the transaction.